This is how we want to run Swiftlabel:
1. Make great T-shirts
I always have a tough time expressing this. When people ask me what I do, the usual follow-up question is what’s so special or unique with the T-shirts. I’ve seen so many unconvinced expression from my explanation since I’ve embarked on this project that I sometimes just tell people I’m looking for work to avoid the issue altogether. I wonder how musicians, DJs, or other artists who are starting out convey their taste or style. I think this will become clearer once you see our forthcoming pipeline of printed cotton.
2. Keep customers and designers happy
The Litmus Test, to us, is when a customer is not happy with his or her order. We’re fickle customers too, so if there’s anything you don’t like with your purchase please tell us. We will make sure the situation is handled swiftly, professionally and properly, and, if possible, that it doesn’t happen again.
But addressing a problem is only part of the equation. We also have to find ways to keep people excited by our products and brand by having a different approach and going that extra mile to do things well. That, to me, will be very fun to do.
As for our wonderful artists that collaborate with us, it’s quite simple. If we pay them fairly, treat them well, and promote their art, we believe they will continue to do outstanding work for us.
3. Preserve the brand
It’s very important that we stay true to the brand. No personal insults or crass humour on our T-shirts, even if they would sell well. No visible logo on the T-shirt (and maybe not even on the inside). It’s the design not the brand that makes it cool. No discounts or coupons (sorry but we prefer to reward people differently) as it would cheapen the brand. If the T-shirts weren’t good enough to sell out then we shouldn’t have printed it in the first place. I’d rather give them away to good clients or to charity. And no selling to retailers unless the price is kept at a reasonable level (no more than $30 in North America, 30 euros in continental Europe or 20 quid in the UK).
If we can do these three things very well, I’m pretty sure we will have a very successful brand, and not a swift one in existence.